Refund policy

Returns & Refunds

We want returns to be simple. You have 30 days from delivery to contact us about any problem with your order — email us at support@solayausa.com with your order number and we will take care of it.

Not happy with a product?
If a product is not right for you — even if you have opened and tried it — we will refund 50% of the item price, and you do not need to send anything back.

Damaged or wrong item?
If your order arrives damaged, or we sent you the wrong item, send us a photo within 7 days of delivery and we will give you a full refund or send a free replacement — no return needed.

Changed your mind (unopened)?
If your item is still unused and unopened, you can return it within 30 days of delivery for a full refund. Return shipping is at your cost — email us first for the return address and instructions.

Refunds are issued to your original payment method within 5-10 business days after approval.

Questions? Email us at support@solayausa.com — we reply within 1 business day.