How long does shipping take?
Standard shipping is free on all US orders. Items ship from within the US, and you will receive tracking by email as soon as your order ships.
Do you offer faster shipping?
Yes — Express shipping is available at checkout for $15.
Where do you ship?
We currently ship within the United States only.
How can I track my order?
You will receive tracking information by email once your order ships.
What is your return policy?
We keep returns simple. Not happy with a product? We refund 50% of the item price and you keep it — no return shipping needed. Damaged or wrong item? Send us a photo within 7 days for a full refund or a free replacement. Unopened items can be returned within 30 days of delivery for a full refund (return shipping at your cost). See our Refund Policy page for full details.
How does the subscription work?
Subscribe and save 15%: your chosen products are delivered every month at 15% off. There is no commitment — email us at support@solayausa.com anytime to pause, skip, or cancel.
How do I use the products?
Each product page explains how to use that item. As a simple daily routine: use the foaming cleanser morning and night — the soft silicone brush head gives an even, gentle clean for face and body — and use the soap bar in the shower for body cleansing. That is the whole routine: cleanse, rinse, done.
How can I contact you?
Email us at support@solayausa.com — we reply within 1 business day.